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the 
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between 
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  • HOME
  • Vacation Rentals
  • Explore HHI
  • Rental Management
    • Full Rental Management
    • Self Manager Assistance
  • Contact Us
  • GUESTS EXTRAS
  • More
    • HOME
    • Vacation Rentals
    • Explore HHI
    • Rental Management
      • Full Rental Management
      • Self Manager Assistance
    • Contact Us
    • GUESTS EXTRAS
  • HOME
  • Vacation Rentals
  • Explore HHI
  • Rental Management
    • Full Rental Management
    • Self Manager Assistance
  • Contact Us
  • GUESTS EXTRAS

Proprietary Distant Assistant Program

A view of ocean beach

Who benefits from a Distant Assistance Membership?

A Distant Assistance Membership is for anyone that manages their own, or someone elses vacation rental but is not always here on the island to handle situations that would require them to physically go to the property.  

That's when you lean in on your membership benefits.

What exactly is the Distant Assistance Program?

It is a simple service that removes the stress and provides peace of mind, like insurance...for the things that could happen, or in worse cases, already happened!  When the need arises, you simply call us and we will address the issue at hand. 

Request our assistance via text or by calling, it's that simple.  

We know it's hard being away from your property.

See the items below covered under the membership program.

What's included in the monthly membership?

  • Access to our services is available seven days a week. 
  • Visits to the property for any arising situations, allowing for the provision of feedback, photographs, and other relevant information. 
  • We facilitate package pick-ups from the Post Office or Amazon hub, ensuring delivery to the property. 
  • Our services include contractor access and coordination support. 
  • We also assist with storm and balcony preparations, as well as lightbulb and battery replacements upon request. 
  • Communication is streamlined for easy confirmation of completed tasks. 


 *Please note that additional fees will be incurred for both specific requests not included above, as well as services provided outside of regular business hours. 




Why Between the Rentals?

Guest First Impressions

Would like to WOW your guests? Would like better reviews? With our experience in real estate and staging, we will view your property from the eyes of the guest to assist & advise on decor, function, and necessity with an honest approach.

Focus on Guests

It's the FEELING you get knowing you're appreciated and taken care of that creates the memory, isn't it?

Give your guests that FEELING. Let them know you care about their stay.  Call on BTR right away if your guest has a need or issue.

Emergency Property Visit

1 Hour Ordinance Follow Up

A pipe with emergency water

Has a problematic issue popped up?   Is there an unexpected leak?  Did something break?   We can video conference, or call you from your property and provide insight, feedback, and assistance...complete with imaging of the issue. 

1 Hour Ordinance Follow Up

Contractor Access and arrangements

1 Hour Ordinance Follow Up

1 Hour  clock

Remain compliant.  Reach out to us, we can accomodate you and/or your guests in a time of need. 

Contractor Access and arrangements

Contractor Access and arrangements

Contractor Access and arrangements

Contractor Access

Can't always be there but need a professional?  We will help you book your professional and be there when they need to come in.

Seasonal Inventory Count

Contractor Access and arrangements

Contractor Access and arrangements

A good op Cup

A complete checklist and quantity count of your home's interior items.  See where you stand before the season begins and be sure your rental is ready!   Includes all home contents and guest amenities.

The Unexpected...

The Unexpected...

The Unexpected...

The unexpected...

Maybe you need a backup blanket or new pillows.  Perhaps a lamp broke and you need a new one.  Want to surprise your guests with lunch or a gift card?  We'll make the run for you and get it to your place.

Check us out on Social Media

32 Office Park Rd., Suite 202 Unit J, Hilton Head, SC

843-970-2030

Copyright © 2024 between the rentals - All Rights Reserved.

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